Your Chocolate Experience Matters

Information We Collect

We collect information that helps us serve you better. This includes personal details like your name, email, shipping address, and payment information when you subscribe or make a purchase from Cocoa Iva. We also gather non-personal data, such as browsing behavior and preferences, to improve your experience. Rest assured, we only collect what’s necessary to ensure your chocolate path is delightful and efficient.

How We Use It

Your information helps us deliver your monthly chocolate boxes and communicate with you about your subscriptions. We may also use your details to send you updates, promotions, and special offers. You can choose to opt-out of these communications at any time. Our goal is to make your experience with Cocoa Iva enjoyable—not overwhelming—so we keep our messages sweet and simple.

Sharing & Disclosure

We value your trust, which means we take sharing your information seriously. Cocoa Iva does not sell your personal data to third parties. However, we may share your information with trusted partners, like delivery services, to fulfill your orders or with marketing platforms to help us reach you better. We ensure these partners respect your privacy and handle your information securely, just like we do.

Cookies & Tracking

To enhance your experience, we use cookies and similar tracking technologies. These little bits of data help us understand how you interact with our website, ensuring every visit is better than the last. You can manage your cookie preferences through your browser settings, but remember that disabling cookies may affect your browsing experience on our site. We like to think of cookies as tiny helpers, making your chocolate adventure smoother.

Data Retention

We take data retention seriously. Your personal information is kept only as long as necessary to provide you with our services or comply with legal obligations. If you ever decide to stop receiving our chocolate boxes, we will securely delete your data, unless we need to keep certain information for record-keeping purposes. We want you to feel confident that your data is not lingering longer than it should.

Security

Security is a top priority for us. Cocoa Iva uses industry-standard measures to protect your personal information from unauthorized access and breaches. We encrypt sensitive data and regularly update our systems to safeguard your experience. While no system is entirely foolproof, we are committed to maintaining the highest possible standards to keep your information safe and sound.

Your Rights

As a resident under CCPA, CPRA, VCDPA, CTDPA, or CPA, you have rights regarding your personal information. This includes the right to access, delete, or opt out of the sale of your information. If you’re an international customer, we respect your rights under GDPR as well. If you have questions about how these laws apply to you, please reach out. We are here to help you navigate your rights with care.

Children’s Privacy

Cocoa Iva does not knowingly collect information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we’ve mistakenly collected data from a child, please contact us immediately. We’re dedicated to protecting the privacy of all our customers, especially the youngest chocolate enthusiasts.

Changes to Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we’ll notify you via email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how Cocoa Iva is protecting your information. After all, knowledge is as sweet as chocolate!