How Cocoa Iva Makes Returns Easy

Return Window

Hey there! I want to make sure you’re completely happy with your Cocoa Iva experience. If something’s not quite right, you’ve got 30 days from the day your box arrives to let us know. This aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, so you can feel confident in your decision. Just remember, our chocolates are best enjoyed fresh, so timely returns help us keep everything tasty for everyone.

How to Initiate

To get the return process rolling, simply send us an email at [email protected]. I’ll walk you through the steps and answer any questions. Please include your order number and a brief description of the issue. Once we have that, I’ll send you a return authorization and any necessary instructions. It’s really that simple. I want to make this as smooth as possible for you, just like a perfectly melted chocolate.

What’s Returnable

So, what can you return? If you received chocolates that didn’t meet your expectations or were damaged during shipping, those are definitely returnable. However, for any opened or unsealed items, I’m afraid we can’t accept them back. Your satisfaction is super important to me, so I appreciate your understanding on this. If you’re unsure about anything, just reach out, and I’ll do my best to help you!

What’s Final Sale

Now, on to final sale items. Certain products, like gift boxes that have been personalized or customized, are non-returnable. I promise to clearly label these items on our website, so you’ll know before you purchase. I want to make sure you’re aware of these details upfront, so there are no surprises when your delightful Cocoa Iva package arrives at your door.

Refund Method & Timeline

When it comes to refunds, I aim to process them as quickly as possible. Once I receive your return, I’ll inspect the items and issue a refund to your original payment method within 7-10 business days. Please keep in mind that your bank may take a little longer to reflect this transaction. I truly appreciate your patience as we sort this out together.

Damaged or Wrong Items

If you happen to receive a damaged item or one that isn’t what you ordered, I’m really sorry about that! Just snap a quick photo of the item and email it to me at [email protected]. I’ll take care of the rest, whether it’s sending a replacement or processing a refund. Your happiness is my priority, and I want to ensure you enjoy the sweet moments Cocoa Iva brings.

Return Shipping

As for return shipping, you’ll be responsible for the cost of sending items back to us. I recommend using a trackable shipping service to ensure your return makes it back safely. If you would like a shipping label from us, just ask when you initiate your return, and I can provide you with options. I know returning things can be a hassle, but I’m here to help ease that process.

Exchanges

Lastly, if you’re thinking about exchanging an item, let me know! I can guide you through the exchange process, and we’ll work together to get you the chocolates you truly want. Just remember to act quickly since the same 30-day return window applies here too. I’m always just an email away if you have any questions or need any assistance!